Our goal is to offer you the best shipping options, no matter where you live. Every day, we deliver to hundreds of customers across the world, ensuring that we provide the highest levels of responsiveness to you at all times.

The time frame for order delivery is divided into two parts:
Processing time: Order verification, quality check, and packaging. All orders are sent to the fulfillment center for dispatch in 1-5 business days after the order is placed.
Shipping time: This refers to the time it takes for items to be shipped from our fulfillment center to the destination.

The following delivery time includes processing time：

*During peak seasons and promotional sales, delivery might take a little longer.

HOW CAN I TRACK MY ORDER?

Our delivery time starts from the moment an order is accepted and includes a 24-hour period where your items will be processed and dispatched on business days. Please note: this can take longer during promotional sales.

As soon as your order is packed we will send you a shipment confirmation email with the delivery information and a link to track your order online. Please note, that it can take some days before the tracking information is available.

You will also be able to track your order in your account.

Tax And Duties

All logistics fees are inclusive of taxes, and customers do not need to pay any additional import duties. However, customers are obliged to cooperate with customs inspections if their packages are selected for inspection. If customers need to return the products, they will be responsible for any taxes incurred.
Please note that import taxes may still apply in certain regions:

Taxes and fees charged shall be interpreted by the EU organizations.

Countries with import restrictions on adult products

The following countries have stricter import policies for adult products and you need to check the website disclaimer notice when you purchase an item. This is because these items may not meet the import standards or regulations of that country, which may result in returns or other problems. Therefore, please check the website’s disclaimer notice before you purchase to ensure you understand the condition of the merchandise and to avoid unnecessary risks.

How To Change My Delivered Address?

Once you realized your delivered address is wrong, please contact our Customer Care (service@pearlsvibe.com) immediately! We will help to change your delivered address before dispatch. Please kindly note that we can’t change the address once the item was dispatched.

Is My Package Discreet?

Please don’t worry about if people will know what you purchased. We take care of your privacy as 100% discreet. Each order will be shipped in plain packaging with no reference to anywhere or anything inside. No one knows what great babe you’ve bought.

Warm Reminder For Covid-19 Precautions

Due to Covid-19, your items might be slightly delayed. To keep our staff working safe, we’ve taken lots of precautionary measures, this may influence the delivery time. Please give us a little extra time when you ordering. Thanks so much for your patience and understanding.